General FAQs 2

• Need Help?
• C21 Store Troubleshooting steps

Returns & Exchanges 8

• What is the return policy?
• How do I make a return?
• How much does it cost to return my item(s)?
• What if my order is damaged or incorrect?
• What does final sale mean?

View all 8

Shipping 10

• Where do you ship?
• Do you ship Internationally?
• What are my shipping options
• Delivery timing
• What is your order processing time?

View all 10

Orders 12

• Problems when placing an order.
• Can I cancel or edit my order?
• How do I know my order is confirmed?
• Why has my order been canceled?
• How do I know my order shipped?

View all 12

Payments & Taxes 7

• What payment methods do you accept?
• Can I use my gift card both in store and online?
• How many promotional codes can I use on a single order and are there any restrictions?
• Do you offer student or military discounts?
• How do I use my store credit?

View all 7

Product & Stock 5

• Where are the size guides located?
• Stock Availability.
• The security tag was left on my merchandise after I left the store. What do I do?
• Can I ship or reserve products at the store for pick-up?
• Is the same merchandise online, in store as well?

Gift Cards 5

• How do I purchase a gift card?
• Am I able to redeem the gift card online and instore?
• How do I check my balance?
• How do I return an item I purchased with a Century 21 gift card?
• I have an old Gift Card with a balance, how do I redeem?

Pre-Loved Merchandise 5

• What is pre-loved merchandise?
• What is the authentication process?
• What is the grading process?
• Does my pre-owned merchandise come with an authentication card?
• Can pre-owned merchandise be returned or exchanged?