Orders

Problems when placing an order.
If experiencing issues at the of purchase, please ensure you have entered the following details correctly: Credit/debit card number (no spaces) Valid f...
Mon, 21 Aug, 2023 at 8:48 AM
Can I cancel or edit my order?
  Once we confirm your order, changes cannot be made. Orders may be able to canceled within 30 minutes of the purchase. To find out if your order is eligibl...
Mon, 21 Aug, 2023 at 8:48 AM
How do I know my order is confirmed?
  Once your order is confirmed you will receive a confirmation email, followed by another email once your item(s) have shipped. Please note that orders con...
Mon, 21 Aug, 2023 at 8:49 AM
Why has my order been canceled?
  We’re sorry that your order was canceled. It may have been due to the following: • Shortage in merchandise stock • Orders that are flagged as suspiciou...
Mon, 21 Aug, 2023 at 8:50 AM
How do I know my order shipped?
  Once your order is shipped you will receive a confirmation email with your order and tracking information. Please note that some orders with multiple ite...
Mon, 21 Aug, 2023 at 8:51 AM
I only received part of my order?
  Orders with multiple items may be split into multiple shipments. You will only be charged once for the shipping fee and you will receive an email notific...
Mon, 21 Aug, 2023 at 8:51 AM
When will I receive my order?
  Your shipping confirmation email will include an estimated delivery date provided by the carrier. Track your order using the tracking link included in yo...
Mon, 21 Aug, 2023 at 8:52 AM
I never received my order.
  We're so sorry if you did not receive your order. Please understand that shipping issues sometimes happen and we’re apologize for any inconvenience t...
Mon, 21 Aug, 2023 at 8:52 AM
Can I place an order online and pick it up in store?
  Unfortunately, we do not offer online orders for in-store pick up. 
Mon, 21 Aug, 2023 at 8:52 AM
What is Value pricing?
  Century 21 Stores offer every day low prices, savings of 65% off and more.
Mon, 21 Aug, 2023 at 8:58 AM