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C21 Store Troubleshooting steps
Returns & Exchanges
What is the return policy?
How do I make a return?
How much does it cost to return my item(s)?
What if my order is damaged or incorrect?
What does final sale mean?
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Where do you ship?
Do you ship Internationally?
What are my shipping options
What is your order processing time?
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Problems when placing an order.
Can I cancel or edit my order?
How do I know my order is confirmed?
Why has my order been canceled?
How do I know my order shipped?
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Payments & Taxes
What payment methods do you accept?
Can I use my gift card both in store and online?
How many promotional codes can I use on a single order and are there any restrictions?
Do you offer student or military discounts?
How do I use my store credit?
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Product & Stock
Where are the size guides located?
The security tag was left on my merchandise after I left the store. What do I do?
Can I ship or reserve products at the store for pick-up?
Is the same merchandise online, in store as well?
How do I purchase a gift card?
Am I able to redeem the gift card online and instore?
How do I check my balance?
How do I return an item I purchased with a Century 21 gift card?
I have an old Gift Card with a balance, how do I redeem?
What is pre-loved merchandise?
What is the authentication process?
What is the grading process?
Does my pre-owned merchandise come with an authentication card?
Can pre-owned merchandise be returned or exchanged?