Returns & Exchanges

What is the return policy?
  At Century 21 Stores, we want you to be happy with your purchase, so if for any reason you don't love your purchase, you may return or exchange up to...
Mon, 21 Aug, 2023 at 8:43 AM
How do I make a return?
  Online returns: To initiate a return online, click here to start your return.   Alternatively, you may also log into your account page to select the orde...
Mon, 21 Aug, 2023 at 8:43 AM
How much does it cost to return my item(s)?
  A return shipping fee of $9.99 will be deducted from your original payment method for item(s) returned by mail. Return your item(s) in-store for free.
Mon, 21 Aug, 2023 at 8:44 AM
What if my order is damaged or incorrect?
  We apologize for the inconvenience, please contact customer support for assistance.
Mon, 21 Aug, 2023 at 8:44 AM
What does final sale mean?
  Item(s) that have been marked final sale are not eligible for return or exchange.   This information is highlighted on the product pages.
Mon, 21 Aug, 2023 at 8:44 AM
How are refunds processes?
  All refunds are returned back to the original form of payment.
Mon, 21 Aug, 2023 at 8:44 AM
When will I receive my refund?
  To check the status of your return, track your return by logging into your account and clicking on the tracking number or enter the tracking number direc...
Mon, 21 Aug, 2023 at 8:45 AM
Can Pre-Loved/Vintage items be returned?
  Pre-Loved and Vintage items are final sale and cannot be returned or exchanged. Please see our return policy.
Mon, 21 Aug, 2023 at 8:45 AM