At Century 21 Stores, we want you to be happy with your purchase, so if for any reason you don't love your purchase, you may return or exchange up to...

  Online returns: To initiate a return online, click here to start your return.   Alternatively, you may also log into your account page to select the orde...

  A return shipping fee of $9.99 will be deducted from your original payment method for item(s) returned by mail. Return your item(s) in-store for free.

  We apologize for the inconvenience, please contact customer support for assistance.

  Item(s) that have been marked final sale are not eligible for return or exchange.   This information is highlighted on the product pages.

  All refunds are returned back to the original form of payment.

  To check the status of your return, track your return by logging into your account and clicking on the tracking number or enter the tracking number direc...

  Pre-Loved and Vintage items are final sale and cannot be returned or exchanged. Please see our return policy.